ICICI On Roll Job
Profile- Customer Relationship Manager
Role- Handling Inbound calls
Fluent Communication skill
Any 9 hrs shift
Job Description:-
1. Identifying, Handling and resolving customer queries and concerns while maintaining
expected quality as per ICICI Lombard on call.
2. Documenting / Recording transactions and the necessary follow-up requests with
other functions by completing forms and record logs.
3. Understanding multiple products and processes.
4. Influencing customers to buy or retain product or service by following a prepared
script to give product reference information.