DIRECT CUSTOMER RELATIONSHIP MANAGER

Job Summary:

We are looking for a dedicated Customer Relationship Manager (CRM) to oversee customer interactions, ensure service satisfaction, and maintain long-term customer relationships at our bike service center. The ideal candidate will be responsible for handling customer queries, managing service follow-ups, and improving customer experience.

Key Responsibilities:

✅ Customer Engagement & Service:

• Act as the primary point of contact for customers at the service center.

• Greet customers, understand their service requirements, and provide necessary guidance.

• Ensure timely communication regarding service updates, costs, and estimated completion times.

• Address and resolve customer complaints efficiently.

✅ Service Coordination:

• Work closely with service advisors and technicians to ensure smooth service operations.

• Schedule and manage service appointments, ensuring minimal wait time for customers.

• Provide proactive updates to customers about their bike’s service status.

✅ Customer Retention & Relationship Management:

• Follow up with customers post-service to ensure satisfaction.

• Maintain customer records, including service history and preferences.

• Implement loyalty programs, discounts, or special offers to retain customers.

✅ Sales & Upselling:

• Recommend additional services, accessories, or upgrades based on customer needs.

• Promote periodic service packages, AMC (Annual Maintenance Contracts), and insurance renewals.

✅ Feedback & Process Improvement:

• Collect customer feedback and work on improving service quality.

• Analyze customer complaints and suggest improvements in service operations.

Qualifications & Skills:

🔹 Educational Qualification:

• Bachelor’s degree or Diploma in Business Administration, Marketing, or a related field (preferred but not mandatory).

🔹 Experience:

• 1-3 years of experience in customer service, sales, or a similar role (preferably in the automobile or bike service industry).

🔹 Key Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Basic knowledge of bike maintenance and servicing is an advantage.

• Proficiency in CRM software and Microsoft Office Suite.

Perks & Benefits:

✔ Competitive salary with incentives
✔ Performance-based bonuses
✔ Employee discounts on bike services and accessories
✔ Growth and career development opportunities

If you are passionate about customer service and the automobile industry, we would love to have you on our team!

इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के बारे में अधिक जानकारी

1. इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार All Education levels होना चाहिए और उसके पास 6 - 24 महीने का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹15000 - ₹22000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह चेन्नई में एक फुल टाइम Job है।
3. इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए कितने कार्य दिवस हैं?
   Ans: इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह DIRECT CUSTOMER RELATIONSHIP MANAGER Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए कितनी रिक्तियां हैं?
   Ans: HAMMER MODS में तत्काल DIRECT CUSTOMER RELATIONSHIP MANAGER के लिए 1 रिक्तियां हैं!
7. इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस सेल्स / बिज़नेस डेवलपमेंट Job के लिए आवेदन कर सकते हैं।
8. इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job के लिए टाइमिंग क्या है?
   Ans: इस DIRECT CUSTOMER RELATIONSHIP MANAGER Job में टाइमिंग 09:00 AM - 07:00 AM है।