Key Responsibilities:
Administrative Support:
Managing schedules, appointments, and meetings for the sales team.
Preparing reports, presentations, and proposals.
Maintaining accurate records of sales activities and customer interactions in a CRM system.
Processing orders and managing inventory.
Handling customer inquiries and resolving issues.
Ensuring timely delivery of products or services.
Sales Support:
Assisting sales representatives with administrative tasks.
Following up on leads and managing the sales pipeline.
Coordinating logistics for sales events and trade shows.
Collaborating with other departments, such as marketing and customer service, to facilitate sales processes.
Customer Relationship Management:
Building and maintaining strong relationships with customers.
Ensuring customer satisfaction.
Data Management:
Maintaining accurate and up-to-date customer databases.
Analyzing sales data to identify trends and opportunities.
Sales Process Improvement:
Identifying areas for improvement in the sales process.
Suggesting and implementing solutions to enhance efficiency and effectiveness.
Other Duties:
May assist in training new sales representatives.
May be involved in setting sales goals and quotas.
May manage budgets.
Skills and Qualifications:
Strong organizational and time management skills .
Excellent communication and interpersonal skills .
Proficiency in CRM software .
Attention to detail .
Ability to multitask and prioritize tasks .
Strong analytical skills .
Customer service skills .
Experience in a sales or customer service environment .
Ability to work independently and as part of a team .