The Recovery Executive is responsible for the collection of overdue accounts, managing both inbound and outbound calls with clients to recover debts, and negotiating payment arrangements. The role involves maintaining accurate records of interactions and staying up-to-date with relevant finance laws and regulations.
Responsibilities
- Contact customers with overdue accounts to arrange payment plans.
- Negotiate payment arrangements to maximize debt recovery.
- Maintain accurate records of customer interactions and payment plans.
- Report progress on collections and accounts.
- Collaborate with legal teams for escalated cases.
- Stay informed of relevant financial laws and regulations.
- Evaluate and implement effective debt recovery strategies.
Qualifications
- HSC or Any Graduate
Experience
- Experience in debt recovery, collections, or a similar role.
- Knowledge of financial laws and regulations.
- Strong negotiation and communication skills.
- Ability to handle high-stress situations and client interactions.
Skills
- Customer Relationship Management (CRM) software
- Microsoft Office Suite (Excel, Word)
- Debt recovery strategies
- Negotiation
- Communication
- Problem-solving
- Time management