Making outbound calls:
Telecallers often make cold calls or unsolicited calls to potential customers to gather information or market products/services.
Gathering information:
They collect data from the target market to identify potential customers and understand their needs.
Following up with customers:
They follow up with customers to provide information about new products or services, answer questions, and address concerns.
Documenting customer interactions:
Telecallers record customer feedback and interactions for future reference and follow-up actions.
Persuasion and Sales:
They use their communication and persuasion skills to sell, upsell, and cross-sell products or services.
Customer Service:
They may also handle customer inquiries, complaints, and provide general support.
Meeting Sales Targets:
Telecallers are often held accountable for achieving specific sales targets or quotas.