Outbound Calls: Make high-volume outbound calls to potential or existing customers,
as part of lead generation, customer follow-up.
● Customer Engagement: Engage customers in meaningful conversations to understand
their needs, answer questions, and offer solutions.
● Lead Qualification: Qualify leads by gathering relevant information and assessing the
interest of potential clients.
● Appointment Setting: Schedule appointments, or call with Faculty members.
● Data Management: Maintain accurate and up-to-date records of customer interactions
in the CRM system.
● Follow-Up: Provide timely follow-up with customers who have shown interest or have
pending inquiries.
● Performance Metrics: Meet or exceed daily/weekly/monthly calls, as well as any other
KPIs set by the company.
● Customer Feedback: Collect customer feedback and insights to share with relevant
departments for continuous improvement.