Assists front office manager in supervising and coordinating the day to day operations of the front office staff and resolves internal problems.
Co-ordinates staffing of mail and information and reservation clerks with their supervisors.
Arranges schedules of room salespeople.
Liaises with the sales department for present and future convention and group bookings.
Corresponds with future guests and blocks suites and special requests for large conventions.
Deals with problems arising from guest complaints and reservation and room assignment activities.
Interviews and hires applicants.
Responsible also for any miscellaneous duties assigned by the front office manager.
Assumes the responsibilities of the front office manager upon his absence.