Customer Engagement:
Interacting with customers to understand their needs, address issues, and build relationships.
Churn Analysis:
Identifying patterns and trends in customer behavior to pinpoint reasons for churn and potential at-risk customers.
Retention Strategy Development:
Developing and implementing proactive measures to improve customer satisfaction, engagement, and loyalty.
Data Analysis:
Analyzing customer data to identify trends, predict churn, and measure the effectiveness of retention efforts.
Program Implementation:
Helping to implement and manage retention programs, such as loyalty programs or engagement initiatives.
Reporting and Monitoring:
Tracking key performance indicators (KPIs) like churn rate, customer lifetime value, and customer satisfaction.