1)The Customer Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects into Sales and assisting them in finding suitable partners.
2)Inhouse Sales & Service portfolio
3)Understanding the customer requirement accurately
4)Helping customer find suitable profiles keeping in mind their requirements.
5)Delivering quality service to paid members and working closely to maintain a good rapport with them
6)Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
7)Managing a set portfolio of customers with robust follow up
8)Converting prospects into Sales (Renewals/Referrals etc.)
9)Excellent verbal & written communication, fluency in the regional language, proactiveness, listening skills, service orientation, Integrity.
10)Punctuality & Presentation skills
11)Emotional quotient, Persuasion Skills
12)Ability to read/interact to understand the client requirements