A telesales representative, also known as a telemarketer, sells a company's products and services over the phone. They work in call centers, and may make outbound calls to potential customers or answer inbound calls from customers.
Responsibilities
Generate leads: Contact potential customers to promote products and services
Close sales: Use persuasion skills to sell, upsell, and cross-sell
Build relationships: Understand customer needs and provide tailored solutions
Answer customer questions: Respond to customer queries and complaints
Manage customer accounts: Maintain customer information, payment methods, and transactions
Meet sales targets: Achieve sales quotas and outcomes within schedule
Collaborate with sales team: Work with team members to develop strategies and streamline sales processes
Skills
Communication, Active listening, Technology knowledge, Persistence, Product knowledge, Organization, Collaboration, and Patience.
Telesales challenges
Telesales can be hard work, requiring grit, determination, and the ability to deal with rejection. However, it can also be a well-paid and satisfying job.