Handle customer interactions via phone, email, chat, or social media.
Resolve customer issues or escalate them to the relevant department.
Maintain accurate records of customer interactions.
Follow communication scripts and adhere to standard operating procedures.
Meet performance metrics such as customer satisfaction, call handling time, and resolution rate.
Provide product/service information and guidance to customers.
Maintain confidentiality and data security as per company policy.
Collaborate with team members and provide support when needed.