We are seeking a dedicated Customer Service Representative to interact with our clients, provide support, and ensure their satisfaction with our services.
Job Responsibilities:
Respond promptly and professionally to customer inquiries.
Handle customer complaints and concerns with empathy and problem-solving skills, striving for a swift resolution.
Collaborate with other departments to ensure seamless service delivery and resolve issues effectively.
Educate customers on company policies, procedures, and services.
Qualifications:
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving skills and a proactive attitude towards customer needs.
Proficiency in using customer service software, CRM systems, and other relevant tools.