Outbound Calling: Making calls to potential customers to promote products or services, explain features and benefits, and persuade them to make purchases or schedule appointments.
Inbound Call Handling: Answering customer inquiries, addressing concerns, and resolving issues.
Lead Generation: Identifying and qualifying potential customers to build a pipeline for sales.
Sales and Persuasion: Convincing customers to make a purchase or take a specific action.
Customer Relationship Management: Building rapport with customers, understanding their needs, and providing excellent customer service.
Record Keeping: Maintaining accurate records of customer interactions, including notes, follow-up actions, and outcomes.
Data Management: Updating customer information in CRM systems and tracking progress towards sales targets.
Sales Target Achievement: Meeting or exceeding daily, weekly, and monthly sales targets.
Collaboration: Working with sales and marketing teams to align strategies and improve campaign effectiveness.
Telecaller Job Description [Updated 2025] - Indeed
A telecaller is responsible for gathering leads and producing sales by sp