Telesales Representative Responsibilities
Starting sales conversations with potential clients over the phone
Asking question to engage clients and keep the discussion going
Being attentive to customers' requirements in order to encourage repeat sales.
Collecting and documenting customer information, payment methods, transactions, and reactions to products
Maintaining all items up to date and alerting customers about new offerings.
Answering product-related questions from customers.
Meeting sales quotas
Telesales Representative Requirements
Experience as a telesales representative or in another sales or customer service function is required.
Proven track record of effectively fulfilling sales quotas, ideally over the phone
Ability to research products and services and describe or explain them to potential customers
Excellent command of the English language, as well as excellent communication and interpersonal skills.
Calm and capable of handling rejection.
Outstanding negotiating abilities, as well as the capacity to settle problems and resolve grievances