Utilizing inbound and outbound telephone calls to persuade customers to purchase companies’ products and services.
Generating leads for outside sales teams.
Managing customer accounts.
Promptly resolving customer complaints.
Studying the details of each offering and remaining abreast of updates to these offerings.
Obtaining and updating lists of individuals' contact details.
Calling active and budding clients to encourage the purchase of items.
Addressing clients' uncertainties, grievances, and suggestions on time.
Noting important details of each conversation.
Going the extra mile to meet sales quota and facilitate future sales.
Taking and processing orders in an accurate manner.
Asking questions to understand customer requirements and close sales.
Contacting potential or existing customers to inform them about a product or service using scripts.
Directing prospects to the field sales team when needed.
Handling the Walking Customer to Office for queries related to flat, shop, or residential properties.
Handling inquiries related to flat, shop, or residential properties of Customers & providing assistance.Telesales executives work in call centers where they utilize inbound and outbound telephone calls to persuade customers to purchase companies’ products and services. They generate leads for outside sales teams, manage customer accounts, and promptly resolve customer complaints.To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing tele sales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.Certified Sales Professional (CSP) accreditation is advantageous.
Proven experience working as a telesales executive.
Proficiency in all Microsoft Office applications.
The ability to follow scripts.