A telesales job description typically involves selling products or services over the phone, requiring strong communication, negotiation, and persuasive skills to achieve sales targets and build customer relationships.
Here's a more detailed breakdown:
Core Responsibilities:
Generating Leads:
Identifying and qualifying potential customers through phone calls and other means.
Making Sales:
Presenting products or services, addressing customer inquiries, and closing deals over the phone.
Building Relationships:
Establishing and maintaining positive relationships with customers to foster repeat business.
Meeting Sales Targets:
Consistently achieving individual and team sales goals.
Product Knowledge:
Demonstrating a thorough understanding of the products or services being sold.
Customer Service:
Providing excellent customer service and addressing any issues or concerns.
Record Keeping:
Maintaining accurate records of customer interactions and sales activities.