KEY RESPONSIBILITIES
Act as the primary liaison between customers and the organization, ensuring prompt and professional resolution of inquiries and issues.
Facilitate a seamless on-boarding process for new customers by providing clear guidance on leasing and financing solutions.
Manage and resolve customer complaints efficiently, escalating complex cases as necessary.
Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
Educate customers on company policies, payment plans, vehicle maintenance requirements, and best practices.
Collaborate with internal teams, including sales, operations, and finance, to streamline processes and improve the overall customer experience.