Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently
Coordinating with drivers, service technicians, or other field staff to ensure they receive accurate and timely information about assignments
Planning and scheduling dispatch operations, including routes and schedules for drivers
Resolving complaints or concerns raised by customers or staff related to dispatch services
Training new dispatch personnel and providing ongoing training to existing staff
Ensuring all dispatch operations comply with laws, regulations, and company policies
Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels
Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety
Analyzing data related to dispatch operations and preparing reports for management
Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary