Dispatch Management:
Oversee the preparation and dispatch of finished goods to customers, ensuring accuracy in quantity and quality.
Coordinate with the warehouse team for packaging and labeling of dispatch materials.
Prepare dispatch documents such as Delivery Challans, Invoices, and any required export documents.
Ensure all dispatch orders are processed in a timely and efficient manner.
Ensure that products are correctly stacked and safely loaded into transportation vehicles.
Order Coordination:
Receive and process dispatch orders from the Sales and Production teams.
Verify the details of the orders and ensure that items are available for shipment.
Liaise with the logistics team to ensure timely transportation of products.
Coordinate with internal departments (sales, inventory, and quality) to resolve any discrepancies.
Inventory Control:
Ensure that dispatched goods are updated in the inventory management system.
Maintain accurate records of dispatch activities, including tracking numbers, shipment dates, and delivery confirmations.
Perform stock audits and ensure all dispatches are reconciled with inventory records.
Transportation Coordination:
Coordinate with third-party transport vendors and manage fleet schedules.
Ensure the timely dispatch of products and monitor delivery status.
Verify transportation documents, including delivery receipts, for dispatch and delivery.
Customer Communication:
Keep customers informed about their order status, delivery dates, and any issues related to dispatch.
Ensure proper follow-up to confirm receipt of goods by customers.
Resolve any customer complaints related to product delivery or shipment.
Documentation & Compliance:
Maintain accurate dispatch records and ensure all documents are compliant with internal and legal requirements.
Ensure proper filing and archiving of dispatch documents for future reference.
Safety & Quality:
Ensure the dispatch area is safe, organized, and compliant with health and safety regulations.
Ensure the goods being dispatched meet quality standards and are in good condition before shipment.
Team Coordination:
Work closely with the warehouse, production, and logistics teams to meet dispatch timelines.
Provide training to junior staff or new team members regarding dispatch processes and safety standards.