Desktop Support Engineer

12th Pass and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Key Responsibilities:
Technical Support & Troubleshooting:

Provide end-user support for desktop hardware, software, and peripheral devices (printers, scanners, etc.).
Diagnose and resolve technical issues related to operating systems (Windows, macOS), office applications, and internal software.
Respond to user inquiries, providing troubleshooting assistance through email, phone, or in-person support.
Hardware and Software Installation:

Install, configure, and maintain desktop hardware, including desktops, laptops, monitors, printers, and other peripherals.
Install, configure, and update software applications on desktop systems.
Manage and deploy software updates and patches to ensure systems are up-to-date.
System Maintenance:

Perform regular hardware and software audits to ensure all systems are functioning optimally.
Perform regular backups of user data and assist with data recovery when needed.
Assist with the setup and maintenance of company-wide systems, including Active Directory and file-sharing services.
Network & Connectivity Support:

Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN connections.
Assist with setting up network printers and shared devices.
Help with troubleshooting and resolving issues related to email clients and network access.
User Support and Training:

Provide training and guidance to users on basic software usage, network access, and security best practices.
Create and maintain a knowledge base of frequently encountered issues and solutions to improve service efficiency.
Document all support requests and resolutions within the IT helpdesk system.
Security & Compliance:

Ensure desktop systems comply with company security policies and procedures.
Assist in deploying and maintaining endpoint protection tools (e.g., antivirus, firewalls).
Help enforce password policies, multi-factor authentication, and other security protocols.
Collaboration and Teamwork:

Collaborate with the IT team to escalate and resolve more complex issues.
Assist in managing and maintaining IT inventory, including laptops, desktops, and peripherals.
Support IT projects and initiatives as needed, such as system upgrades or office relocations.