Desktop Support Engineer

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Location : Whitefield Bangalore Location
Experience : 6 Months to 1 Year of EXP
Gender : Male
Shift : Rotational Shifts
Education : Any Graduate / Diploma
Communication : Candidate must be good in communication skills

Responsibilities and Duties :

• Provide Floor Support / Remote Assistance and resolve problems to end users
• Provide technical support for desktops, laptops, peripherals, and software applications.
• Resolve hardware and software issues promptly, including networking and Wi-fi connectivity problems.
• Install, upgrade, and maintain operating systems and software across various office locations.
• Manage IT assets inventory and support IT audits as required.
• Coordinate with vendors for hardware repairs and network troubleshooting.
• Support users remotely and on-site, ensuring efficient problem resolution.
• Document and manage Helpdesk tickets, ensuring thorough tracking and resolution.
• Collaborate effectively with team members and users to deliver quality IT support.
• Generate daily dashboards and reports, updating IT management on performance metrics.
• Contribute to Root Cause Analysis and escalate unresolved issues for continuous improvement.
• Advanced knowledge of computer hardware systems, including Laptops & Desktops, peripheral devices, internal components, Processor, chipsets, memory modules, and display, printer, Wi-fi.
• Raising IT tickets for tasks and activities performed for daily work accounting and performance measurement.
• Knowledge of office systems, good problem-solving skills, and high-level interpersonal
• Managing LAN & WAN, network resources Configuration


Looking For a Immediate Joiners Only.


Regards,
Team HR - Nandhana Raghavan
Mobile No : +91 7304132825