IT Technician/Network Technician

20,000 - 37,000 /month*

Bridgei2p Telecommunications Private Limited

Sector 1 HSR Layout, Bangalore

₹2,000 incentives included

1 - 3 years Experience in IT / Hardware / Network Engineer

New

Verified

5 Openings

* Incentives included

Full Time

Skills Required

IT Hardware

IT Network

Job Highlights

Graduate and above

Males Only

01:00 PM - 10:00 PM | 5 days working

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card

Job Description

Install, maintain and fix computer hardware and network systems
Provide technical information and help

ABOUT CONTAQUE

ContaqueTM is a leading Telecom Products and Software Solutions Company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-commerce,FMCS, BFSI industries and many more worldwide.
We were the first to introduce a comprehensive VOIP Contact Center Solution many years ago & have established ourselves as a leader in the "Customer Interactions Solutions" market today.
We have come a long way since our inception & have ContaqueTM NGUCC & ContaqueTM Verve which can be customized to the varied requirements of the market place.

Job Profile:
Qualification : B TECH /RED HAT/CCNA
Experience : 1.6 to 4 years
Shift timing : Rotational shifts (Should be flexible)
Work Location: Bangalore
CTC: 3 Lac to 6 Lac + Incentives (As per the Experience) NOTE – Salary Can be changed as per candidate experience.

Job Responsibility

Technical Support Engineer who can provide technical assistance to the customers by performing the following responsibilities:
• Installation and configuration of OS & Contaque packages.
• To troubleshoot the L1 and L2 issues associated with the product.
• Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries.
• Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC. etc.) – will be an added advantage
• Must have knowledge of Linux Operating systems
• Stay in the forefront of customer communications for escalated issues
• Having thorough understanding of Contaque Products .
• Learning and mastering Contaque New product/feature releases
• Taking customer tickets/issues towards logical conclusion
• Basic knowledge of SQL.
• Strong Customer Service and problem-Solving skills
• Identify and provide inputs to Product/Engineering teams for recurring issues/patterns
• The engineer will be responsible for overall setup stability and maintenance of the Contaque Setup at the center.
• Knowledge of Rest API, any programming language /Web Technology.
• Able to work independently and efficiently to meet deadlines and SLAs.
• Able to promptly answer support-related phone calls, chat & emails
• Willing to work in shifts
• Self-motivated, detail-oriented and organized.
• Ability to analyse, research and solve highly technical and unique problems.
• Deep understanding of SDLC

Technical Expertise
• Contact Center solutions (IVR, ACD, Softphone)- Will be an added advantage
• LAN, WAN, Networking basics
• Linux – CLI with basic commands
• Telecom products (PRI, SIP trunk, ILL)s

Requirements and Qualifications
• Excellent verbal and written communication skills, the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate
• Excellent analytical and time-management skills
• Ability to work independently or as an active member of a team

Other Details

It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 3 years of experience.

More about this IT Technician/Network Technician job

What is the eligibility criteria to apply for this IT Technician/Network Technician job?
Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹37000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this IT Technician/Network Technician job?
Ans: This IT Technician/Network Technician job will have 5 working days.
Are there any charges applicable while applying or joining this IT Technician/Network Technician job?
Ans: No, there is no fee applicable for applying this IT Technician/Network Technician job and during the employment with the company, i.e., BRIDGEI2P TELECOMMUNICATIONS PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this IT Technician/Network Technician role?
Ans: There is an immediate opening of 5 IT Technician/Network Technician at BRIDGEI2P TELECOMMUNICATIONS PRIVATE LIMITED
Who can apply for this job?
Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
What are the timings of this IT Technician/Network Technician job?
Ans: This IT Technician/Network Technician job has 01:00 PM - 10:00 PM timing.