IT Technician/Network Technician

Diploma and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF, Medical Benefits

Position Overview
The Field Support Engineer is responsible for providing on-site technical support and
maintenance for customers. This role requires frequent travel to various locations in
Maharashtra except Mumbai to diagnose and resolve hardware, software, and network issues.
The ideal candidate will possess strong technical skills, excellent problem-solving abilities,
and outstanding customer service capabilities.
Key Responsibilities
1. On-Site Technical Support:
o Travel to customer sites to troubleshoot and resolve hardware, software, and
network issues.
o Perform installations, configurations, and upgrades of computer systems and
peripheral equipment.
o Provide support for a variety of operating systems, including Windows,
macOS, and Linux.
2. Preventive Maintenance:
o Conduct regular preventive maintenance on customer equipment to ensure
optimal performance.
o Identify potential issues and take proactive steps to prevent service
interruptions.
3. Customer Training and Assistance:
o Provide training to customers on the use of hardware, software, and network
systems.
o Assist customers in optimizing their use of technology solutions.
4. Documentation and Reporting:
o Document all service activities, including troubleshooting steps, resolutions,
and customer interactions.
o Prepare detailed reports on service visits, including recommendations for
system improvements.
5. Collaboration and Communication:
o Communicate effectively with customers, providing updates on service status
and issue resolution.
o Collaborate with other technical support teams and vendors to resolve
complex issues.
o Escalate unresolved issues to higher-level support or specialized teams when
necessary.
6. Inventory Management:
o Manage and maintain an inventory of spare parts, tools, and equipment
necessary for field support activities.
o Ensure that all equipment is properly maintained and ready for deployment.
7. Compliance and Safety:
o Adhere to all company policies, procedures, and safety guidelines.
o Ensure compliance with customer site-specific regulations and requirements.
Qualifications
 Technical Skills:
o Strong knowledge of computer hardware, software, and networking.
o Proficiency in Windows, macOS, and Linux operating systems.
o Experience with troubleshooting and repairing a variety of technology
equipment.
o Familiarity with remote support tools and ticketing systems.
 Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong customer service and interpersonal skills.
o Ability to work independently and manage time effectively.
o Excellent written and verbal communication skills.
 Other Requirements:
o Valid driver’s license and ability to travel frequently, sometimes on short
notice.
o Ability to lift and carry computer equipment as needed.