Key Responsibilities:
Payment Collection: Manage home collections and ensure that payments are collected on time.
Client Coordination: Coordinate with customers/clients via phone or in person to ensure smooth and timely payment of outstanding dues.
Data Entry & Maintenance: Update and maintain accurate records of customer payments, collections, and outstanding balances.
Follow-ups: Perform regular follow-ups with clients regarding overdue payments.
Excel Reporting: Prepare and maintain daily/weekly/monthly reports of collections, payment status, and overdue accounts. Strong Excel skills are required to generate these reports.
Problem Resolution: Resolve payment-related issues promptly and escalate unresolved issues to higher management.