Quality Analyst

20,000 - 35,000 /month

Career cart

Thane West, Mumbai

1 - 4 years Experience in Manufacturing

New

10 Openings

Full Time

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for an enthusiastic and dedicated Quality Analyst to become a valuable part of our team for Career cart based in Mumbai, located at Thane West. The role offers ₹20000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with 1-4 years of experience in customer service or telecalling, who are proficient in any language. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A 12th Pass is required, and candidates must be open to working 6 days working during the Day shift.

Other Details

It is a Full Time Manufacturing job for candidates with 1 - 4 years of experience.

More about this Quality Analyst job

What is the eligibility criteria to apply for this Quality Analyst job?
Ans: The candidate should be 12th Pass and above and above with 1 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Quality Analyst job?
Ans: This Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Quality Analyst job?
Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., CAREER CART.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Quality Analyst role?
Ans: There is an immediate opening of 10 Quality Analyst at CAREER CART
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Manufacturing job.
What are the timings of this Quality Analyst job?
Ans: This Quality Analyst job has Day Shift.