Quality Analyst

🚀 We’re Hiring! Quality Analyst (A2 Level)
📍 Location: Bangalore

Are you passionate about ensuring top-notch customer service? We are looking for a full-time Quality Analyst to join our team and enhance overall performance through insightful feedback and evaluation programs.

🎯 Key Responsibilities:
✅ Monitor calls, chats, and emails to assess agent performance.
✅ Provide constructive feedback and coaching.
✅ Develop and implement evaluation programs for agents.
✅ Analyze training data and maintain feedback records.
✅ Conduct weekly calibrations and daily/weekly huddles.
✅ Collaborate with Team Leads to drive process improvements.

💡 Ideal Candidate:
🔹 Strong verbal and written communication skills.
🔹 Team player with problem-solving abilities.
🔹 Proficiency in MS Office and Google Suite.
🔹 Analytical skills to interpret and communicate data effectively.

📚 Mandatory Requirements:
🔸 Minimum 2 years of customer service experience, including 1 year as a Quality Analyst.
🔸 Graduation in any stream.
🔸 Experience in an International BPO is mandatory.

Apply on adita.mallick@simplilearn.net

• It is a Full Time Manufacturing job for candidates with 1 - 4 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 5 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., SIMPLI LEARN.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 20 Quality Analyst at SIMPLI LEARN
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Manufacturing job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.