Responsibility Areas: •
Responsible for supervising the team to work on assigned cases • Monitor Teams production and SLA delivery • Keep records of client KPIs and teams’ performance against the KPIs • Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer • Provide subject matter expertise on Accounts Receivable processes • Manage and handle effectively escalations raised by the clients • Provide mentorship, training and coaching to the team • Adhere to organizational policies and procedures • Lead by example by demonstrating the highest standards of ethical behaviour • Monitoring and reporting team performance as needed • Keep the Standard Operating Procedures updated and establish due control mechanisms • Work with quality and business transformation team to identify, recommend and implement process improvement projects.
Key Skills :
The candidate should possess good communication skills and have prior experience interacting with clients. • Should have handled team size of 80+ individuals • Should have complete knowledge & understanding in E2E RCM. • Demonstrated expertise in problem -solving and revenue cycle transformation (for e.g. improvement in % collections, growth of the client account team size etc.) • Performance record of achievement with great people management leadership skills • Proven track record in problem solving and improving process efficiency through strong analytical and problem-solving skills • Experience in Raintree PM & PT specialty is an added advantage. • Strong leadership skills with an ability to motivate direct reports. • Develop the team’s talent, drive employee retention and engagement.