Back Office Coordinator

ग्रेजुएट आणि त्याहून अधिक

All genders

10:00 AM - 07:00 PM | 6 days working

PAN Card, Aadhar Card, Bank Account

Job Summary:
We are seeking a CRM Training Executive to develop and deliver training programs that
enhance the effective use of our Customer Relationship Management (CRM) system. The ideal
candidate will design and conduct training sessions, create user-friendly learning materials, and
ensure employees across departments maximize the CRM system’s capabilities to drive
business efficiency and customer engagement.
Key Responsibilities:
Training & Development:
 Design and implement CRM training programs for new and existing employees.
 Conduct interactive workshops, webinars, and one-on-one coaching sessions.
 Develop user guides, training manuals, video tutorials, and FAQs.
 Continuously update training materials based on system upgrades and business needs.
System Adoption & Support:
 Ensure smooth on boarding and adoption of the CRM system across teams.
 Provide ongoing support, troubleshooting, and refresher training as needed.
 Address user concerns and recommend solutions to optimize CRM usage.
 Work closely with IT and CRM administrators to ensure training aligns with system
configurations.
Collaboration & Process Improvement:
 Partner with sales, marketing, and customer service teams to identify CRM training
needs.
 Gather feedback from users to improve training effectiveness.
 Assist in defining CRM best practices and workflows.
 Stay updated on CRM trends and recommend improvements.