Core Responsibilities:
Verification: Comparing documents against official records and databases to ensure accuracy and authenticity.
Compliance: Ensuring documents meet specific regulatory requirements.
Identification: Identifying and reporting any discrepancies or fraudulent activities.
Resolution: Assisting in resolving document-related issues and discrepancies with stakeholders.
Record Keeping: Maintaining detailed records of verification status, calls made, and updates to customer profiles.
Follow-up: Contacting external entities to gather information and verify document authenticity.
File Management: Organizing and maintaining both physical and digital documents.
Skills and Qualifications:
Basic Knowledge: Familiarity with various document types (ID cards, passports, certificates, etc.).
Attention to Detail: Accuracy and precision in reviewing documents and identifying discrepancies.
Communication Skills: Ability to communicate effectively with colleagues, stakeholders, and external entities.
Computer Skills: Proficiency in using relevant software and databases.
Problem-Solving Skills: Ability to identify and resolve document-related issues.