Handle customer queries and concerns through email with professionalism and accuracy.
Maintain high-quality responses adhering to service level agreements (SLAs).
Work collaboratively with internal teams to resolve issues efficiently.
Maintain documentation and records of communication.
Ensure timely and grammatically correct responses.
Graduate in any field / 3-year diploma after 12th.
Fresher or experienced candidates from call centre, telecom, or banking backgrounds.
Excellent written communication skills in English
Proficient in Hindi & English (Verbal)
Strong email writing and formatting ability
Typing speed: 25–30 WPM, with 85% accuracy
Attention to detail and ability to multitask
Basic computer literacy