We Are Leading Company In Financial Inclusion and Having Good Reputation in National & International Market . Now we are into the expansion stage of business so here come opportunities for you .
Company Profile : Pay Point India’s solution provides consumers a quick and easy, single stop access to a wide array of services. Consumers can purchase or make payments for almost any fast moving consumer service, like Utilities, Travel, Cinema, DTH / Mobile Recharge, Banking & Financial services, etc in their neighborhood. Pay Point provides consumers this convenience by creating a franchise network of conventional mom and pop stores located in the consumer's neighborhood. These franchisees are equipped with a multifunctional terminal, which is connected to the service providers' servers and executes transactions on a real-time basis. Pay Point has contractual agreements with service providers and is authorized to issue legally valid reservations and receipts to consumers.
Offered Position : Executive – Back Office
Years of Experience : 1+ Years
No. Of Opening : 3
Essential Duties and/or Responsibilities:
· Performing Service Calling to TFG customers on the given parameters as per regional language of the customer
· Maintain a required calling run rate of 40-60 responded calls per day to ensure assigned customers are contacted within allotted timelines
· Show Empathy to any issue shared by the customer
· Encourage customer to provide feedback amenably
· Critical issues reported by the customers to be promptly brought to the notice of reporting line manager
· Correctly capture the feedback and issue raised by customer in the reporting format
· Ensure Close looped feedback is obtained from the customer and captured in the reporting format
· Periodic follow up to be done for closure of raised alerts under guidance and supervision of reporting line manager
· Keep handy a dashboard of Calling Performed, Alerts Raised and Closed
Interested Candidate please sends me the updated Resume at jasim.khan@paypointindia.net or Reach me at
8450955295