Back Office Staff

Holiday Company

Position: MRD Executive
Location: Kasba Kolkata
Department: Member Relationship Department (MRD)
Reports To: MRD Manager

Overview:
We are seeking a dedicated and customer-oriented individual to join our Member Relationship Department (MRD) team. As an MRD Executive, you will play a crucial role in assisting our clients with holiday bookings, ensuring exceptional service and maintaining strong relationships with our valued customers. The ideal candidate will have basic computer knowledge and be fluent in both Hindi and Bengali to effectively communicate with our diverse client base.

Key Responsibilities:

• Holiday Booking Support: Assist clients in making holiday bookings, including guiding them through available packages, destinations, and booking processes.

• Client Handling: Act as the primary point of contact for client inquiries and concerns, offering support throughout the booking process and during their holiday experiences.

• Relationship Management: Build and maintain positive, long-lasting relationships with members by ensuring high-quality customer service and resolving any issues or queries promptly.

• Communication: Provide timely and clear communication to clients in Hindi and Bengali, ensuring all inquiries are addressed with professionalism and courtesy.

• Documentation & Data Entry: Maintain accurate records of client interactions, booking details, and any special requests using basic computer software.

• Customer Feedback: Collect customer feedback and relay it to the relevant departments to help improve services and customer satisfaction.

• Team Collaboration: Work closely with the sales and operations teams to ensure smooth coordination of bookings and client needs.

Requirements:

• Fluency in Hindi and Bengali (both written and spoken) is a must for effective communication with clients.

• Basic computer knowledge (MS Office, email communication, booking software).

• Previous experience in customer service, client relations, or a similar role is preferred, but not required.

• Strong communication and interpersonal skills to engage with clients and build trust.

• Problem-solving abilities and a customer-first mindset.

• Ability to work independently and as part of a team in a fast-paced environment.

• Attention to detail and ability to handle multiple tasks simultaneously.

Preferred Skills:

• Experience in the travel or holiday industry is an advantage.

• Ability to manage client expectations and provide personalized recommendations.

• Knowledge of holiday destinations and packages.

• It is a Full Time बॅक ओफिस / डेटा एन्ट्री job for candidates with 0 - 1 years of experience.

More about this Back Office Staff job

1. What is the eligibility criteria to apply for this Back Office Staff job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14000 दरमहा that depends on your interview. It's a फुल टाईम job in Kolkata.
3. How many working days are there for this Back Office Staff job?
   Ans: This Back Office Staff job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Staff job?
   Ans: No, there is no fee applicable for applying this Back Office Staff job and during the employment with the company, i.e., CLUB VIATOR PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Staff role?
   Ans: There is an immediate opening of 3 Back Office Staff at CLUB VIATOR PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this बॅक ओफिस / डेटा एन्ट्री job.
8. What are the timings of this Back Office Staff job?
   Ans: This Back Office Staff job has 10:30 AM - 07:00 PM timing.