Operation Executive

Role: Operations and Monitoring Executive

Location: IIT Bombay, Powai, Mumbai

Job Type: Full-Time

Experience Level: 1-2 years in operations

About Us:

Living Things is a pioneering IoT platform by iCapotech Pvt Ltd, dedicated to accelerating the net zero journey towards a sustainable future. We bring mindfulness in energy usage by our platform. Our solution seamlessly integrates with existing air conditioners, empowering businesses & organisations to optimise & reduce energy usage, enhance operational efficiency, reduce carbon footprints, and drive sustainable practices. Analysis of Electricity consumption across all locations from Electricity Bills. By harnessing the power of real-time data analytics and intelligent insights, our energy saving algorithm helps in saving a minimum of 15% on Air Conditioner’s energy consumption. 

Key Responsibilities:

1. Real-Time Monitoring & Issue Detection

• Continuously monitor the status and performance of all deployed IoT devices.

• Identify offline or malfunctioning devices and take immediate corrective action.

• Conduct routine system health checks to ensure all devices are operating optimally.

2. Troubleshooting & Issue Resolution

• Diagnose and identify the root cause of offline or malfunctioning devices.

• Initiate calls with field teams, vendors, or stakeholders to resolve technical issues.

• Follow a structured troubleshooting process to restore device functionality.

• Document all issues, resolutions, and escalations for future reference.

3. Coordination & Communication

• Liaise with on-site technicians or vendors for physical troubleshooting when needed.

• Escalate unresolved technical issues to the engineering or IT team.

• Keep all stakeholders informed about major incidents and resolutions.

• Handle support tickets via email and calls professionally and efficiently.

4. Reporting & Documentation

• Maintain detailed records of offline incidents, resolution timelines, and actions taken.

• Submit end-of-day reports summarizing device status, key issues, and resolutions.

• Provide weekly and monthly insights into recurring issues and suggest improvements.

Required Skills & Qualifications:

• Familiarity with remote monitoring tools, dashboards, and analytics platforms.

• Ability to analyze logs and diagnostic data to identify issues.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• 1-2 years of experience in operations, logistics, or supply chain management.

• Strong analytical and problem-solving skills.

• Proficiency in MS Office (Excel, Word, PowerPoint) and operational software.

• Excellent communication and coordination abilities.

• Ability to manage multiple tasks and work efficiently under pressure.

Why Join Us?

• Be part of a cutting-edge IoT platform driving sustainability and energy efficiency.

• Work in a dynamic and fast-paced environment with a passionate team.

• Opportunity to take full ownership and lead key operational strategies.

• Make a real impact on reducing carbon footprints and promoting sustainable energy usage.

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• It is a Full Time बॅक ओफिस / डेटा एन्ट्री job for candidates with 1 - 2 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., ICAPO TECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 2 Operation Executive at ICAPO TECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this बॅक ओफिस / डेटा एन्ट्री job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 09:00 AM - 06:00 PM timing.