S.No
Roles & Responsibilities - CRE (Sales)
1
Booking Confirmation Call Form
2
Booking Confirmation Call Script.
3
Maintain CRM Copies of Order Booking Format
4
Booking Confirmation Calls(B+1)
5
Calling Booking cancellation customer for reason verification
6
DMS – Pre Sales & PSF Activities
7
Monitoring of smooth processing of Back end operations /Sales support.
8
NV Delivery Scheduling Register, Delivery Confirmation Call form
9
NV Delivery Co-ordination & Preparation
10
NV Customer Welcome Poster
11
Instant Feedback Form
12
3rd day Sales PSF call format
13
Distributing & Maintaining 5th day PSF Call
14
15th day Sales PSF call format
15
Capturing Customer's Complaint & Escalating
16
Customer Complaint Card
18
Maintain Auditable Registers
19
Take Post booking Sales Feedback
20
Provide clear information about services and process
21
Escalate & Co-ordinate with Sales & Service Team to Resolve Customer Concerns
22
Ensure Customer Satisfaction & Maintain Relationship