We are looking for an enthusiastic and dedicated BPO to become a valuable part of our team for NCCB based in Delhi, located at Janakpuri. The role offers 14,000 to 16,000 + Incentives and involves managing customer calls, delivering outstanding customer service related to Collection, Recovery, Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.