Customer Care Executive

ग्रेजुएट आणि त्याहून अधिक

All genders

Day Shift

We are looking for an enthusiastic and dedicated Customer Care Executive to become a valuable part of our team for Asco Motors based in Delhi, located at Patparganj Industrial Area. The role offers ₹18000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to Motorcycles sales support. Join us for a great work environment with various opportunities for career growth. Key Responsibilities: Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction, and resolution rates. Job Requirements: We are seeking candidates with 3-5 years of experience in customer service or telecalling, who are proficient in any language. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A Graduate is required, and candidates must be open to working 7 days during the Day shift.