Customer Care Executive

An Automotive Customer Care Executive is responsible for managing customer interactions, resolving issues, and ensuring a positive customer experience within the automotive industry. This role involves handling inquiries, addressing complaints, and providing technical support to customers, typically through phone, email, or chat. The goal is to enhance customer satisfaction and loyalty. 

Key Responsibilities:

• Issue Resolution:

  Identify customer problems, provide solutions, and ensure timely resolution to increase satisfaction. 

• Customer Interaction:

  Handle inquiries, answer questions, and address complaints professionally and efficiently. 

• Record Keeping:

  Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. 

• Follow-up:

  Follow up with customers to ensure satisfaction and address any outstanding issues. 

• Technical Support:

  Provide information about vehicle features, warranty details, and maintenance requirements. 

• Customer Relationship Management:

  Work with sales and service teams to build strong customer relationships and improve vehicle retention. 

• Customer Feedback:

  Collect and analyze customer feedback to identify areas for improvement. 

• Data Analysis:

  Utilize data analysis to identify trends and patterns in customer concerns and satisfaction levels. 

• Collaboration:

  Work with other departments to ensure seamless customer service. 

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• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹24000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.