Customer Care Executive

Industry Type:

12वी पास आणि त्याहून अधिक

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Handle customer inquiries and register Complaints for ATNT services. Good Package Benefit (One Side Pickup or Drop and One Side Travelling Allowance, Self and Family Insurance P.F, Gratuity, Paid leaves, Overtime Facility).We are looking for an enthusiastic and dedicated Customer Care Executive to become a valuable part of our team for Sutherland Global Service based in Mumbai, located at Airoli. The role offers ₹18000 - ₹28000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.Job Requirements:We are seeking candidates with 0-15 years of experience in customer service or telecalling, who are proficient in ENGLISH. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A 12th Pass is required, and candidates must be open to working 5 days working during the Night shift.