Customer Care Executive

salary 17,000 - 20,000 /month
company-logo
job companyXpheno Private Limited
job location Marathahalli, Bangalore
job experienceकस्टमर सपोर्ट / टेलिकलर मध्ये 6 - 36 महिने अनुभव
verified_job वेरिफाइड
26 ओपनिंग
full_time फुल टाईम

Job Highlights

qualification
ग्रेजुएट आणि त्याहून अधिक
gender
All genders
jobShift
6 days working | Day Shift

Job चे वर्णन

Job Title: Officer - Fraud Prevention Team Department: Fraud Prevention Team
Position: Associate (Contract-Based Employee)
Duration: 6 months (extendable based on performance and business needs)
Location: Marathalli ,Bangalore
Working Days: 6 days per week (Rotational week off )
Salary up 20k in hand
Interview Mode :Walkin on 29th Jan 2025

About the Fraud Prevention Team

The Fraud Prevention Team is a dynamic and dedicated group focused on safeguarding the company, our customers, and partners from fraudulent activities in the e-commerce space. We are committed to building a safe, secure, and trustworthy environment for online shopping.
Our team plays a crucial role in identifying, investigating, and mitigating fraud risks across multiple channels, including customer, logistics, warehouse, and seller fraud. Through advanced monitoring tools, manual checks, and proactive risk management strategies, we work tirelessly to detect suspicious activities before they escalate.

Role Description

As a Fraud Prevention Investigator, you will be responsible for identifying, investigating, and eliminating online e-commerce risks. This role includes conducting manual checks, performing investigations and developing strategies to detect, prevent, and mitigate fraud. The ideal candidate should have a strong background in
e-commerce and a customer-centric approach, with the ability to work independently in a fast-paced environment.
Key Responsibilities:
1. Conduct manual checks and investigations to authenticate complex transactions and prevent fraudulent activities.
2. Identify and investigate fraud across buyer platform including logistics, warehouse, and seller.
3. Monitor systems and processes to flag suspicious activities in real time and mitigate risks proactively.
4. Address fraud-related queries and concerns from customers, providing clear and accurate information.
5. Contribute to the development of fraud prevention strategies, measures, and policies, improving the overall efficiency of the department.
6. Meet performance standards and goals related to productivity, quality assurance and efficiency.

Qualifications:

1. Graduate in any discipline.
2. Strong written and verbal communication skills
3. Ability to work in a flexible schedule, including weekends and holidays, and adapt to rotational shifts as required by business needs.
4.Technical Proficiency knowledge of Excel, including formulas, pivot tables, and data visualization tools.
5.CRM Expertise: Familiarity with customer-facing CRM platforms and processes.
6. Analytical Skills: Ability to interpret data and transform insights into actionable recommendations.
7. Communication: Strong command of English for effective written and verbal communication. 8.Attention to Detail: Meticulous in managing data and creating reports with high accuracy.

इतर details

  • It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

  1. What is the eligibility criteria to apply for this Customer Care Executive job?
    Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 6 months - 3 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹17000 - ₹20000 दरमहा that depends on your interview. It's a फुल टाईम job in Bangalore.
  3. How many working days are there for this Customer Care Executive job?
    Ans: This Customer Care Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Care Executive job?
    Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., XPHENO PRIVATE LIMITED.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Care Executive role?
    Ans: There is an immediate opening of 26 Customer Care Executive at XPHENO PRIVATE LIMITED
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
  8. What are the timings of this Customer Care Executive job?
    Ans: This Customer Care Executive job has Day Shift.
Candidates can call HR for more info.
आणखी वाचाdown-arrow

Contact Person

Anil

इंटरव्ह्यूचा पत्ता

mg road
Posted 10+ days ago
share
या job साठी योग्य असेल असा कोणी मित्र किंवा मैत्रिण आहे का?
shareमित्रामैत्रिणींसह शेअर करा
hiring

या प्रकारच्या Jobs साठी Apply करा

₹ 18,000 - 27,000 /month *
Startek
Marathahalli, Bangalore
₹2,000 incentives included
New Job
55 ओपनिंग
* Incentives included
SkillsQuery Resolution, B2B Sales INDUSTRY, ,, International Calling
Verified
₹ 21,000 - 35,000 /month *
24 7 Ai
Marathahalli, Bangalore
₹5,000 incentives included
New Job
99 ओपनिंग
* Incentives included
SkillsInternational Calling, Other INDUSTRY, ,
Verified
₹ 20,000 - 26,000 /month
Bright Path Consultancy Services Llp
Marathahalli, Bangalore
50 ओपनिंग
Skills,, B2B Sales INDUSTRY
Verified
आपल्या प्रोफाइलशी जुळणारी jobs मिळवा
आपल्या जवळच्या संबंधित jobs यादीमधून.
register-free-banner
आपल्या job सह अद्यतनित रहा
send-app-link
जाता जाता jobs वर अर्ज करा आणि आपली सर्व job एप्लीकेशन अद्यतने प्राप्त करा