Key Responsibilities and Functions:
Customer Interaction: Serving as the primary point of contact for customers, addressing their concerns and inquiries.
Relationship Building: Building and maintaining strong, positive relationships with clients.
Issue Resolution: Promptly and effectively resolving customer issues and complaints.
Customer Satisfaction: Ensuring customer satisfaction through excellent service and proactive problem-solving.
Communication: Communicating effectively with customers, both verbally and in writing.
Feedback Collection: Gathering customer feedback to improve products, services, and customer experiences.
Lead Generation: Identifying and generating new business opportunities.
Sales Support: Assisting the sales team in closing deals and retaining customers.
Database Management: Maintaining accurate and up-to-date customer information in CRM systems.