· Customer Service:
· Provide exceptional customer service, addressing inquiries promptly and effectively.
· Handle customer complaints and resolve issues professionally.
· Ensure customer satisfaction at all times.
· Relationship Management:
· Build and maintain strong relationships with customers.
· Gather customer feedback and use it to improve services.
· Proactively identify opportunities for new business.
· Appointment Management:
· Schedule and manage appointments for various procedures or services.
· Communicate effectively with customers about their appointments.
· Data Management:
· Input and maintain customer information in the company database.
· Ensure data accuracy and integrity.
· Sales Support:
· Assist with sales processes, such as order booking and coordination.
· Gather relevant information about potential clients.
· Inform potential clients about the company's products and services.
· Other:
· Handle telephone queries professionally.
· Maintain a high standard of service and professionalism.
· Work closely with other teams, such as the sales and service team