Customer Relationship Manager

Profile Offered: Customer Relationship Manager

CTC Offered: INR Upto 4 LPA

Degree Specialization: Any Graduate

Job Location: Mumbai (Vashi)

Joining: Immediate

Interview Process: 2 rounds of face-to-face interviews

General Description of the Job:
This role is with our In-House Contact Center. These are the following deliverable expected out of the role
- Outbound calling and converting lead into sales.
- Retaining existing customers and selling them renewed product.
- Explaining the product features and benefits to customers.
- Ensuring all compliance and SLA during the call.
- Achieving daily, weekly and monthly target.

Job Responsibilities & Desired Candidate Profile:
- Comprehend and understand Customer's requirements and pitching an appropriate product so that the customer requirements are met. Seeking information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
- Provide/take relevant information and update the system accordingly. Where the outreach cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to sell the products over telephone correctly and confidently.
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality sales by following organization standards.
- Typing speed of 30 to 40 wpm
- Candidate should have good communication skills.
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Basic computer knowledge and technical skills

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹31000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Icici Bank.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 70 Customer Relationship Manager at Icici Bank
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.