Customer Relationship Manager

The job involves –

1.    Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call

2.    Documenting / Recording transactions and the necessary follow-up requests with other functions  by completing forms and record logs

3.    Understanding multiple products and processes

4.    Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities

1.    Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.

2.    Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

3.    Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

4.    Ability to understand and handle irate customers

5.    Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

6.    Ability to achieve stretched targets and able to manage the organization standards

7.    Maintain Superior quality service by following organization standards

Education Requirements/ Skills

1.    Any Graduate (Full Time or Part Time)

2.    0-3 years of relevant experience of domestic/international BPO

3.    Strong interpersonal, problem-solving skills and verbal and written communication skills

4.    Strong computer knowledge and technical skills

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Indore.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., ICICI LOMBARD.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 20 Customer Relationship Manager at ICICI LOMBARD
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Rotational Shift.