Team Collaboration – Working closely with Operations, Product, and other teams to improve support processes.
Technical Skills:
CRM Software – Experience with Salesforce, Zoho Desk, Freshdesk (or similar tools). (If experienced candidate)
Ticketing Systems – Familiarity with Zoho Desk or equivalent platforms. (If experienced candidate)
Live Chat & Email Support – Handling customer interactions across Live Chat, Email, and Calls.