Customer Support Executive

Languages: ,

ग्रेजुएट आणि त्याहून अधिक

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.

Job Description

 Receive customers call and solve Queries.
 Solve The User Issues Over Mail / Telephone / Online.
 Provide support & training remotely / telephonen / Online.
 Client Satisfaction Oriented.
 Excellent verbal and written communications skills in Marathi & Hindi is must.
 Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.

 Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.
 Should master in Excel, Word & Power Point Presentation.
 Generate leads that develop into new customers.
 Answering customers' questions on the Services / Products.
 Manage inbound/ outbound customer calls in a timely manner.
 Demonstrating and presenting products / services.

 Self-Motivated, With Strong Ability To Work Both Independently And With The Team.
 Analytical And Problem-Solving Skills & Willing to work extra hours.
 Maintain Log sheet in given format of all cases handled on day basis.
 Should have experience in End User Support & Strong knowledge in troubleshooting.
 Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.







Support Measurement Metrics
# No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.
# No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.