Customer Support Executive

Profile- Customer Support Executive

Salary- 15k to 25k

Location- Andheri East, Mumbai

What You’ll Do

Position Summary:

The Customer Service Executive will be responsible for providing exceptional service to

customers, handling inquiries, resolving complaints, and ensuring customer satisfaction. This

role involves interacting with customers via phone, email, chat, or in person, offering support

and guidance, and resolving issues promptly. The ideal candidate will possess excellent

communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

1. Customer Inquiries and Support:

○ Respond to customer inquiries via phone, email, or chat in a professional and

timely manner.

○ Provide accurate information about products, services, policies, and procedures.

○ Assist customers with troubleshooting issues and provide step-by-step guidance

when necessary.

2. Problem Resolution:

○ Identify customer issues and resolve them in a clear, empathetic, and

professional manner.

○ Handle customer complaints, ensuring a positive resolution and customer

satisfaction.

○ Escalate complex issues to higher management or relevant departments as

needed, ensuring timely follow-up and resolution.

3. Order Processing and Management:

○ Assist customers with order placements, modifications, cancellations, and

returns.

○ Track customer orders and deliveries, providing regular updates as needed.

○ Ensure accurate documentation of all customer transactions and inquiries in the

company’s system.

4. Customer Relationship Management:

○ Build and maintain strong, long-term relationships with customers, fostering

loyalty and repeat business.

○ Provide personalized service by understanding customer needs and offering

tailored solutions.

○ Promote the company’s products, services, and promotions when appropriate to

enhance customer satisfaction.

5. Feedback Collection and Reporting:

○ Actively listen to customer feedback, document concerns, and suggest

improvements to internal processes or services.

○ Maintain accurate records of customer interactions and update customer profiles

accordingly.

○ Contribute to customer satisfaction reports and performance metrics.

6. Cross-Department Collaboration:

○ Share customer feedback and insights with relevant teams to help improve

products, services, and processes.

○ Coordinate with internal teams to resolve issues that require cross-departmental

collaboration.

7. Product and Service Knowledge:

○ Stay updated on product offerings, service changes, and company policies to

provide accurate and relevant information to customers.

○ Participate in ongoing training sessions to enhance product knowledge and

customer service skills.

8. Documentation and Administrative Tasks:

○ Maintain detailed records of customer interactions, ensuring all issues and

resolutions are documented properly.

○ Complete any administrative tasks required to ensure smooth service delivery,

including managing reports, filing, and updating databases.

Qualifications:

● Education: 12th Pass/Graduation

Experience:

○ Previous 6 months to 1 years experience in a customer service or call center environment is

preferred.

○ Experience in handling customer complaints, resolving conflicts, and providing

solutions.

● Skills & Competencies:

○ Excellent communication skills.

○ Strong problem-solving and conflict resolution skills.

○ Ability to manage multiple tasks efficiently and prioritize based on urgency.

○ Ability to remain calm and professional in challenging or high-pressure situations.

○ Customer-centric mindset with a passion for delivering excellent service.

Why Join Us

● Be part of a fast-growing startup backed by top-tier investors.

● Lead exciting on-ground campaigns and see your efforts translate into real impact.

● Work with a team that values ownership, energy, and results.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., HOUSEHOLD SERVICE PROVIDER.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at HOUSEHOLD SERVICE PROVIDER
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.