Customer Support Executive

Role: Customer Support Executive

Location: IIT Bombay, Powai, Mumbai

Job Type: Full-Time

Experience Level: 6 months

About Us:

Living Things is a pioneering IoT platform by iCapotech Pvt Ltd, dedicated to accelerating the net zero journey towards a sustainable future. We bring mindfulness in energy usage by our platform. Our solution seamlessly integrates with existing air conditioners, empowering businesses & organisations to optimise & reduce energy usage, enhance operational efficiency, reduce carbon footprints, and drive sustainable practices. Analysis of Electricity consumption across all locations from Electricity Bills. By harnessing the power of real-time data analytics and intelligent insights, our energy saving algorithm helps in saving a minimum of 15% on Air Conditioner’s energy consumption. 

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional and timely manner.

• Understand customer issues, provide accurate solutions, and guide them effectively.

• Troubleshoot problems and escalate complex issues to the relevant department when necessary.

• Maintain detailed records of customer interactions and resolutions.

• Ensure a high level of customer satisfaction by addressing concerns empathetically.

Required Skills & Qualifications:

• Fluency in English and Hindi (spoken and written) with excellent communication skills.

• 6 months of experience in customer service or a related field.

• Strong problem-solving abilities and a proactive attitude.

• Ability to handle multiple customer interactions efficiently.

• Basic computer knowledge and familiarity with CRM tools (preferred).

• Knowledge of Malayalam, Telugu, or Tamil is a (preferred).

Why Join Us?

• Be part of a cutting-edge IoT platform driving sustainability and energy efficiency.

• Work in a dynamic and fast-paced environment with a passionate team.

• Opportunity to take full ownership and lead key operational strategies.

• Make a real impact on reducing carbon footprints and promoting sustainable energy usage.

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• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ICAPO TECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at ICAPO TECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.