Customer Support Executive

Overview of Position The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

• Having daily interactions with the customer to handle issues from end to end via call

• Going the extra mile to engage customers in solving issues and ensuring satisfaction

• Quickly and effectively building rapport with customers while diagnosing and resolving issues

• Providing white glove service and having the ability to provide an overall excellent customer experience

• Managing customer expectations regarding estimated response times

Essential Functions

• An obligation to deliver exceptional customer service

• Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems

• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions

• Ability to learn new skills and quickly absorb and interpret new information, products, and

features from the perspective of the customer

• Actively listen to the customer, and show empathy and patience

• Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

• Ensure policies and procedures are followed on all calls

• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

• Learn and retain a thorough working knowledge of all existing and new process and procedures

• Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT

• Attend Team Meetings/additional training sessions as scheduled

• Performs other duties as assigned

Critical Skills

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

• Ability to show high emotional intelligence by remaining calm under pressure while solving the customer’s concerns

• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs

• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

• Ability to work in a fast-paced, hectic, changing environment

• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

• Ability to operate a phone system and personal computer

• Ability to adhere to all organizational policies and procedures

• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

• Ability to perform basic mathematical functions

• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

• Must successfully pass a background check

• High school diploma or equivalent required

• Post secondary degree is a plus

• Must have at least six months customer service experience or equivalent

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹34000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., INTOUCHCX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at INTOUCHCX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.