Customer Support Executive

Job Title: Customer Support Executive – Voice Process

Location: [Navi Mumbai]

Job Type: Full-time

Industry: BPO / Customer Service

Job Description:

We are hiring enthusiastic and customer-oriented individuals for our Voice Process team. As a Customer Support Executive, you will be the first point of contact for customers, handling their queries and providing effective resolutions over phone calls.

Key Responsibilities:

Answer inbound calls from customers or make outbound calls (depending on the process).

Understand customer issues and provide clear, concise resolutions.

Maintain a professional and empathetic tone throughout the call.

Escalate unresolved issues to the appropriate departments when needed.

Maintain call logs and update customer records.

Meet daily/weekly performance metrics and call quality standards.

Requirements:

Excellent verbal communication skills in [English / Hindi / Regional language as required].

Ability to handle high call volumes and stay calm under pressure.

Good listening and problem-solving skills.

Basic computer knowledge and typing skills.

Willingness to work in Day Shift.

Minimum qualification: Diploma; Graduation preferred.

Freshers and experienced candidates both welcome.

Benefits:

Fixed salary with attractive incentives.

Paid training and skill development.

Opportunities for internal promotions.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Naz V Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Naz V Hr Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.