Customer Support Executive

Job Title:

Customer Support Representative (Lead Generation Specialist - Premium & Non-Premium)

Company:

Girnar Care

Location:

Jagatpura, Jaipur, Rajasthan (Work from office)

Recruitment By:

NPM Recruitment (HR: Tisha Sharma)

Job Summary:

We are looking for enthusiastic and dedicated Customer Support Representatives to join our team at Girnar Care. As a Lead Generation Specialist, you will be responsible for handling inbound and outbound calls, assisting customers, and generating leads for premium and non-premium services. This is an excellent opportunity for both freshers and experienced candidates who are eager to build a career in customer support and tele-sales.

Key Responsibilities:

• Handle inbound and outbound calls to provide information and generate leads.

• Assist customers with queries, product/service details, and support requests.

• Qualify leads based on customer interaction and share relevant information.

• Maintain a high level of customer satisfaction through timely and efficient support.

• Ensure that all customer interactions are documented accurately in the CRM system.

• Meet daily, weekly, and monthly targets as set by the management.

• Collaborate with other team members to ensure smooth call center operations.

Qualifications & Skills:

• Educational Qualification: 12th or Graduate (any stream)

• Languages Required: Proficiency in English, Hindi, and any of the following: Malayalam, Tamil, Telugu, Kannada.

• Experience: Both Fresher and Experienced candidates are encouraged to apply.

• Strong verbal communication and listening skills.

• Ability to handle difficult situations and remain calm under pressure.

• Basic knowledge of MS Office and CRM systems is a plus.

• Positive attitude and a willingness to learn.

Shift Timings:

• Shift: Day Shift (Between 8:45 AM - 8:45 PM)

• Rotational Week-Offs: 1 rotational week-off.

Compensation:

• Salary: ₹13,000 to ₹22,000 per month (based on experience and performance).

• Additional Benefits:

  • Health Insurance coverage.

  • Leave Encashment.

  • Paid Sick Time.

  • Provident Fund (PF).

  • Incentives based on performance.

  • Paid Leaves: 2.5 paid leaves per month.

  • Indian Festivals Off: Paid leave for national holidays.

Why Join Us?

• Opportunity to work with a dynamic and growth-oriented company.

• A supportive team and training environment to help you succeed.

• Attractive salary and benefits package.

• Flexible working hours with the convenience of a rotational week-off.

• Experience in a fast-paced, customer-centric call center environment.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹30000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Jaipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NPM RECRUITMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at NPM RECRUITMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.